Privacy policy

Beauty From Bees Website Privacy Policy

Last updated: January 19, 2026

Beauty From Bees Inc. (“BFB”, “we”, “us” or “our”) understands that our relationship with you is based on trust. This is reflected in everything we do, including the way we handle your information. We respect your privacy and are committed to protecting it through our compliance with this policy.

This privacy policy describes how we handle your personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions.

Please note that our privacy practices are subject to the applicable laws of the places in which we operate. You will see additional region-specific terms that only apply to customers located in those geographic regions, or as required by applicable laws.

Table of Contents

Scope of this Policy
Personal Information We Collect
How We Collect Your Personal Information
How We Use Your Personal Information
Cookies and Similar Online Tracking Technologies
How We Disclose Your Personal Information
Security Safeguards
Personal Information Retention
Your Rights
Transmission of Information to Other Countries
Children’s Privacy
Contact Us
Changes to this Policy
Additional Information for California Residents

1. Scope of this Policy

This privacy policy covers BFB’s customer-facing operations in Canada and the United States and applies to the personal information BFB obtains through its website located at www.beautyfrombees.us as well as through your interactions with us online, via telephone, or elsewhere (collectively, the “Sites”). You may be accessing our Sites from a computer or mobile phone device, or any other services that link to this privacy policy, or when you visit us in our stores, communicate with us, shop with third parties who sell our products, engage with us on social media, or participate in any of our programs or events.

Our goals are transparency and clarity in our communications, therefore we may provide different or additional privacy notices in connection with certain activities, programs, and offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

Our Sites may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy practices of those third parties.

By using the Sites or voluntarily providing personal information to us, you consent to the terms of this privacy policy. If you do not agree to the policy, please do not use the Sites.

2. Personal Information We Collect

The term “personal information” refers to information that identifies, describes, or can be associated with you. The type of personal information we collect about you depends on how you interact with us. The following are the categories of personal information that we, or our third-party service providers may collect:

Basic identifying information: including your first and last name, postal address, e-mail address, phone number, account name, username, social media handle, or other similar identifiers.
Device information: including internet protocol (IP) address, cookies, device identifier, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Payment information: including credit or debit card numbers, are generally collected only through Shopify. We may collect such information only if you are placing an order directly through us via telephone.
User content: including your communications with us and any other content you provide, such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content.
Commercial information: including products you have purchased, returned, or exchanged.
Any other information you provide to us: such as when you communicate with us via email, telephone, or using our Sites’ chat feature.

3. How We Collect Your Personal Information

We may collect personal information about you from a variety of sources. For example, we collect personal information:

Directly from you: We collect personal information you provide to us, such as when you make a purchase, when you view our Sites, register for an account, create a profile, contact us, use our Sites’ chat feature, respond to a survey, submit a review, RSVP for an event, interact with us in person or by email or telephone, participate in a promotion, apply for a job, or sign up to receive emails or postal mailings. Please note that we use an AI customer support platform called Gorgias to help us manage and respond to customer inquiries and product orders and enhance our customer service. When you contact us via our website chatbot, your message and related information (e.g., order details) may be processed by Gorgias on our behalf.
From social media platforms: If you interact with us on social media, we may collect any information you post or communicate to us on such forums.
Please note that we may combine the information we collect through technology tools with other information we have collected from you or information from other sources.

4. How We Use Your Personal Information

We collect and use your personal information for various purposes, including:

Providing products and services:

We use your personal information to provide you with our products and services, such as to fulfill your orders and/or complete the transactions you request; to process your payments; to provide you receipts and order updates; to send information to you related to your account, purchases, returns, exchanges, and subscriptions; to create, maintain, and otherwise manage your account. Depending on the products you request, the categories of information used for these purposes may include basic identifying information, payment information, and commercial information.

Communicating with you:

We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback, and to provide customer service.

Marketing and promotional purposes:

We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or postal mail, and to administer promotions.

Analytics:

We may use aggregated data to conduct research and analytics, including to improve our services and product offerings; to determine which of our products or services are the most popular; to improve our Sites and marketing campaigns; to save you time when you visit our Sites; to customize the marketing and advertising that we show you; to better understand our customers’ needs; and to provide personalized recommendations about our products and services. We also may aggregate personal information and use such information to analyze the effectiveness of our services, improve our online services, conduct research and for other related purposes.

Security and fraud prevention:

We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property, intellectual property or safety of BFB and our users, customers, employees, or others.

Legal obligations:

We use personal information to comply with our legal and regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.

Business purposes:

We use personal information to support our standard business functions, including to maintain records related to business process management, loss and fraud prevention; to collect amounts owing to us; and to provide and maintain the functionality of our Sites, including identifying and repairing errors or problems.

5. Cookies and Similar Online Tracking Technologies

To give you a smooth, relevant experience, we (and Shopify, the platform hosting our store) collect certain information about the device you’re using and how you browse to provide and improve our services. This includes:

IP Addresses: Your IP address (a unique identifier for your device's connection to the internet) is automatically collected when you visit our store, browse products, or make a purchase. This helps us understand your general location and ensure the site's security.
Cookies and Similar Technologies: We use cookies (small text files stored on your device) and tracking technologies like pixels and tags to enhance your experience. These may include:
Essential cookies: Required for basic site functionality, such as keeping items in your cart.
Analytics Cookies: To track site usage and performance (e.g., via Shopify's analytics tools).
Marketing Cookies: To show personalized ads or content based on your interests.

Shopify places these on our store and may share data with third-party providers for analytics (e.g., Google Analytics) or social features (e.g., Facebook "Like" buttons). We also receive information from these providers about your interactions. This data is collected automatically from all visitors, including customers and non-customers, and may be linked across devices for a more accurate view of your activity.

How We Use IP Addresses and Cookies

Your IP address and cookie data help us operate, secure, and optimize our store.

Specifically:

Providing Services: To process orders, prevent fraud, and personalize your shopping experience (e.g., remembering preferences or detecting suspicious activity via IP).
Analytics and Improvement: To analyze site traffic, understand user behavior, and improve our products (e.g., using cookies to measure page views or conversion rates).
Marketing and Communications: To tailor ads or emails based on your browsing history, with your consent where required.
Security and Compliance: To detect and prevent risks, like bot attacks, using your IP for geolocation checks.

Shopify uses this data to fulfill its role in powering our store, including machine learning for better fraud detection and service enhancements. We only process this data for legitimate business needs or with your consent.

Sharing IP Addresses and Cookies

We do not sell your IP address or cookie data. However, it may be shared with:

Service Providers: Shopify and its partners (e.g., payment processors like Stripe, analytics tools like Google, or security vendors) to operate the store.
Third Parties: Advertisers, marketing partners, or app developers integrated with our store, but only for the purposes described above.
Legal Requirements: If required by law, or to protect our rights, safety, or property.

Data may be transferred internationally (e.g., to Shopify's servers in Canada or the US), with safeguards like standard contractual clauses to protect your privacy.

Your Choices and Rights

You have control over this data:

Cookie Management: Visit our cookie settings banner (powered by Shopify) to accept, reject, or manage non-essential cookies. You can also use browser tools (e.g., incognito mode or cookie blockers) to limit tracking. Note: Blocking essential cookies may impair site functionality.
IP Address: We don't offer direct opt-out for IP collection (as it's automatic for web access), but you can use VPNs or proxies to mask it.
Rights: Depending on your location, you may request access, correction, deletion, or restriction of your data (including IP and cookie info). Contact us at [insert email] for requests—we'll respond within the legal timeframe. For Shopify-specific data, you can also submit via their privacy portal at privacy.shopify.com.
Do Not Track: We honor browser "Do Not Track" signals where possible, but this doesn't apply to all cookies.
We retain this data only as long as needed (e.g., for order processing or legal obligations) and anonymize it when feasible.

How We Share and Disclose Your Personal Information

To operate our business and provide services to you, we disclose personal information in the following circumstances:

Service Providers: Your personal information may be transferred (or otherwise made available) to certain Canadian, U.S., and other foreign third parties that provide services on our behalf. We may use third parties to perform certain services, such as to help us respond to customer inquiries and enhance our customer service; process and store data (e.g. computer backup services and archival file storage), including your personal information; to track, analyze and modify our services; for marketing and advertising; and to support our IT and security efforts. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.
Social Media: If you decide to submit information on public forums such as social media platforms, that information will be publicly available.
Legal Obligations: We and our Canadian, U.S., and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Merger, Bankruptcy, or Corporate Reorganization: We may disclose your personal information to a subsequent owner, co-owner, or operator of BFB, or in connection with a merger, consolidation, restructuring, the sale of all or substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change.

7. Security Safeguards

The security of your information is very important to us. In order to assist us in providing our services, your personal information is maintained by BFB’s service providers, such as Shopify. Shopify’s teams have implemented appropriate safeguards to ensure the security and integrity of its platform. Shopify also has independent auditors assess the security of its data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.

8. Personal Information Retention

We only retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.

Shopify retains personal information for as long as there is an ongoing business need to do so (e.g., to provide the Shopify services to BFB, to comply with applicable legal, tax, or accounting requirements, for security and fraud detection or prevention, or in connection with backup or disaster recovery processes), unless a different retention period is permitted or required by applicable law.

9. Your Rights

We believe you should be able to access and control your personal information. Depending on where you live, subject to certain exceptions under applicable laws, you have the right to request access to, or a copy of your personal information under our custody or control. You also have the right to request updates to, or corrections to the personal information we hold about you. You may contact us at Laurie@beautyfrombees.ca to exercise any of the above rights.

10. Transmission of Information to Other Countries

Your personal information may be stored and otherwise processed in Canada and the U.S.

11. Children’s Privacy

We do not knowingly collect the personal information of minors. If we become aware that anyone under the age of majority has provided us with personal information, we will delete such information from our records (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us at Laurie@beautyfrombees.ca or by calling 306-830-7736.

Under Age 18

Minors under 18 years of age may have the personal information that they provide to us through the Sites deleted by sending an email to [insert email address] requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

12. Contact Us

If you have any questions about this privacy policy or about how we process personal information, feel free to contact us at Laurie@beautyfrombees.ca.

13. Changes to this Policy

We may revise this privacy policy from time to time and will post the date of last revision at the top of the policy. We will let you know if we make any changes that materially affect your privacy rights.

14. Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, the Sites do not recognize DNT.

15. Additional Information for California Residents

California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the user information we shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. As discussed elsewhere in this privacy policy, we do not currently share the personal information of California residents with third parties for their own direct marketing purposes. However, if you have further questions about our privacy practices and compliance with California law, please contact us as explained above.

If you have any questions, please contact Laurie@beautyfrombees.ca .